Message

Welcome Message from the Controller of Communication Accounts, North East-I Circle

Dear Visitor,

It is my privilege and pleasure to warmly welcome you to the official website of the Office of the Controller of Communication Accounts (CCA), North East-I Circle. We are a field unit of the Department of Telecommunications (DoT), Government of India, and our office is located in the beautiful and serene city of Shillong, Meghalaya.

Serving as the nodal financial and administrative arm of the DoT in the states of Meghalaya, Tripura, and Mizoram, our office has come a long way since its inception on 1st October 2000, when it began its journey as a modest DoT Cell. Over the years, it has grown into a multi-functional institution, playing a crucial role in both policy execution and citizen service delivery.

Our Core Responsibilities

We are entrusted with a wide range of functions, including but not limited to:

  • Pension Administration: Serving over 2500 pensioners, we coordinate the disbursement of approximately ₹90 crore annually as pension benefits to various categories of retirees.
  • Revenue Collection: We handle the collection and accounting of License Fees and Spectrum Usage Charges from telecom service providers in the region.
  • Legal and Audit Functions: The office defends the interests of the department in various legal forums and also performs Pay & Accounts Office (PAO) and Internal Audit functions for other DoT field units like TERM Cells and WMO.

Connecting Rural India

Perhaps the most impactful part of our work lies in the remotest corners of North East India. As the Designated Monitoring Authority (DMA) for Universal Service Obligation Fund (USOF) initiatives, our office is responsible for:

  • Monitoring implementation of rural telecom projects.
  • Disbursing subsidies to service providers.
  • Evaluating the real-world impact of connectivity schemes.

Through these efforts, we strive to ensure that the benefits of the telecom revolution and digital inclusion reach every citizen — no matter how remote their location.

As the nodal office for promoting digital transactions in Smart Cities, we also contribute to the Digital India Mission, helping shape a future that is connected, transparent, and efficient.

Harnessing Technology for Good Governance

In line with our commitment to innovation, we actively leverage Information Technology to improve service delivery and internal efficiency. One such example is the implementation of “SAMPANN” — an end-to-end pension management system. It allows for:

  • Online submission of pension forms.
  • Real-time tracking and direct credit of pension to beneficiaries.
  • Elimination of third-party delays.
  • Enhanced transparency and pensioner satisfaction.

This is especially significant as we operate with a lean team, making smart technology our biggest ally in ensuring quality service with efficiency.

Responsibility Beyond Office Walls

We take pride in our social and environmental responsibilities. All waste paper generated in our office is handed over to a non-profit organization that recycles it into handmade paper. The proceeds support persons with special needs and underprivileged rural citizens.
Additionally, our office has adopted and maintains two traffic islands within Shillong city, contributing to the city’s beautification and upkeep.

Your Voice Matters

We firmly believe that our success is measured not by what we do, but by how it is received by the people we serve. Your feedback, suggestions, and insights are vital in helping us improve and evolve further.

If you have any comments on our existing services or ideas for new initiatives, we welcome you to write to us at:
? cca-necircle@gov.in

Let’s work together towards a digitally empowered, inclusive, and responsive administration.

Warm regards,
Controller of Communication Accounts
North East-I Circle, Shillong