Functions

In pursuance of the Cabinet decision on 1st Cadre Review of Indian Post & Telecommunications Accounts and Finance Service (IP & TAFS) Group: "A" notified vide OM No. 03-09-2015-SEA-I dated 10-11/2016, the office of the Controller General of Communication Accounts (CGCA) has been set up as an attached office of the Department of Telecommunications.

CGCA is an Apex level in-cadre post of (IP&TAFS) Group: "A” Cadre. The main tasks assigned to O/o CGCA is to monitor the functions delegated by DoT HQ to the field offices (viz. Pr. CsCA/CsCA/Joint CsCA).O/o CGCA is having five sections viz (i) Admin & Coord Section (ii)Pension & IT Section (iii) Revenue and Budget Section (iv) Internal Audit Section and (v) Manual and Codification Section.

Functions of each section are as under-

A. A&C section:

The Administration & Coordination wing plays a pivotal role in managing the internal functioning and inter-departmental coordination of the CGCA office. Headed by the Joint CGCA (A&C), it oversees general administration, manages the Group ‘C’ cadre posted in field offices, and ensures smooth coordination among all CGCA wings. The wing compiles quarterly reports and closely monitors RTI cases, LIMBS (Legal Information Management & Briefing System), and court cases. It is responsible for staff establishment matters, conducting Limited Departmental Competitive Examinations (LDCEs), organizing workshops, conferences, and seminars, and replying to parliamentary queries. It also ensures the effective implementation of e-Office and e-HRMS systems across the organization.

B. Pension &IT section:

The Pension & IT wing, headed by the Joint CGCA (Pension &IT), is entrusted with overseeing IT operations, Cyber Security of websites/portals, grievance management on pensionary benefits and the comprehensive pension platform, SAMPANN. Duties performed by the section are as under- (a) Development and monitoring of SAMAPNN portal, CGCA website, e-sankalan portal (b) Security Audit, SSL certifications, Domain registration etc. of in-house portals (c) IT works e.g. configuration of systems, VC, other hardware/software etc. (d) Monitoring of pension grievances received through email, post, CPGRAMS portal, SAMPANN portal, Toll Free Number etc. (e) Monitoring of RTI and CPGRAMS portals as Nodal authority. (f) Review of monthly SWR of field offices (g) Monitoring of Holding of Pension Adalats

C. Revenue and Budget section:

(a) Work related to centralized licenses- Maintenance of BGs, Rationalization of BGs, SARAS- BG Module, clarifications related to BGs of centralized licenses (b) Work related to decentralized licenses- Release of BGs for expired/terminated/ surrendered licenses, SARAS- NDC Module, Monitoring of Grievance Module- Monitoring of SUL Module, clarifications related to BGs of decentralized licenses (c) Work related to SUC, Appeals, Data Collection and other Miscellaneous work – Handling Appeals against the LF assessment done by CCAs, Compilation of reports related to SUC, analyzing quarterly e-SWR filled by CCAs etc (d) Budget Expenditure review of CCA offices

D. Internal Audit Section:

The Internal Audit of various field and attached offices and different sections of DoT HQ/CGCA/DG(T)/TEC/NICF/NTIPRIT/C-DOT is of critical importance given the enormous financial implications of activities being handled by these offices. The Internal Audit Manuals intend to provide guidance to the Internal Audit Teams. The Internal Audit Teams shall keep in view the instructions contained in the various Government Manuals (GFR, DFPR, FHB, etc) and the orders relating to Financial, Operational, Security, General and Accounting matters issued by the G.O.I. Department of Telecom from time to time while conducting the Internal Audit Inspection.

E. Manual and Codification Section:

The Manual & Codification wing, led by the Joint CGCA (M&C), plays an essential role in documenting and updating operational frameworks. It is primarily responsible for the compilation, revision, and publication of the Telecom Accounts Manual. The wing consolidates circulars, office memoranda, notifications, and orders issued by DoT and the CGCA. It also collects and updates relevant instructions from other ministries such as the Ministry of Finance, DoPT, and other government bodies. This ensures the CGCA office and its field unit function with clarity, uniformity, and consistency in adherence to rules, procedures, and policy directions.

Functioning of CGCA and decentralization of Accounts works