1. Monitoring payment of pension to Telecom, BSNL, MTNL and VSNL Pensioners by Controller of Communication Accounts (CCAs)
2. Monitoring of revision of pension cases for regular and pay commission related
3. Monitoring of monthly Superannuation pension cases/Service Book (S.B.) maintenance and verification
4. Monitoring pension contribution
5. Monitoring life certification of pensioners
6. Pension grievances raised with CCA Offices.
7. Monitoring of pension grievances in Centralized Public Grievance Redress And Monitoring System (CPGRAMS) /complaints forwarded from O/o Minister/Secretary (T) /Member (F) / complaints of pensioners
8. Review holding of pension Adalat in CCAs and the outcome
9. Conduct of Apex Level Pension Adalat
10. Monitor and review Status of Work Report (SWR) monthly, prepare all the statement and reports related to SWR
11. Submission of CCA wise monthly report to Department of Telecommunication (DoT, HQ) on pension status/ revision/ Pension Grievances (PG) portal/ other reports etc.
12. All information/ statistics related to pension work to be submitted by CCAs for review to Controller General of Communication Accounts (CGCA) for review by CCAs. CGCA office to present a monthly consolidated report on pension matter to DoT HQ.