1- On behalf of CCA, UP East office, I welcome you to our office webpages. The website is an effective interface to disseminate the information about the activities performed by this office & take the valuable feedbacks.
2- The office performs functions such as Pension, GPF & other retiring benefits-settlement, Revenue collection, scrutiny and assessment of License fee & SUC charges, Monitoring of Universal Service Obligation fund as DMA, and disbursement besides administrative functions like legal, RTI, Asset Monitoring etc.
3- SAMPANN (System for Accounting and management of Pension) software has been introduced for the faster and efficient settlement and disbursement of retirement benefits directly in the accounts of the pensioners.
4- A sub-office of this CCA office is working at Varanasi, catering to the requirement of pension settlement of 11 SSAs of BSNL namely Allahabad, Varanasi, Gorakhpur, Azamgarh, Pratapgarh, Mirzapur, Jaunpur, Mau, Ghazipur, Deoria, Ballia of the concerned area besides doing Internal Audit of WMS Gorakhpur.
5- For grievance redressal we have toll free pensioners Helpline 1800 180 1870 & for Sub office Varanasi 0542 2501300.
6- We also have Whats App Helpline no. 800-400-1870 for registering grievances.
7- This office has got its Mobile App “CCA UP East” on Google play store, which can be downloaded & grievances/queries can be registered through it.
8- Digital Life Certificate Kiosk & Pensioners Lounge is functioning in the office.